The vast majority of our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT.

Our orders ship from Oregon.

UPS has restrictions where they can ship packages. Not to worry though, as these orders will automatically be shipped out via FedEx with Delivery Confirmation.

No. We only ship inside the U.S. 48 contiguous states. If you need to ship outside of USA we suggest using a re-mailing service in the USA or ship to a US address. Please note we are not responsible for any import tax or duty.

You have direct links in your previous orders and emails, here's a link to the UPS and FedEx tracking homepages.

UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY quiltszone.com

For most merchandise, items are warranted by the manufacturer for a minimum of 1 year. If you wish to submit a Returned Merchandise support ticket and select Returns Enquiry. Further specific instructions will be given within 1-3 business days.

Please do NOT ship back unauthorized returns. Otherwise, the return claim may be automatically rejected and you will be responsible for return shipping costs.

No merchandise may be returned under any circumstances unless said merchandise is defective. Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: quiltszone.com will provide a (prepaid) return shipping label to be affixed by you for shipment back to us and/or our vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. quiltszone.com is responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, you will be responsible for original return shipping costs incurred by quiltszone.com and any additional shipping costs required to re-ship said merchandise back to you.

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by us through its shipping carrier (i.e. UPS, Fedex, etc).

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue. You are fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, quiltszone.com will be responsible for replacement product shipping costs. Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt.

quiltszone.com stands by the quality and craftmanship of all available merchandise. We will work to the best of our ability regarding any merchandise returns and/or shipping concerns. Please note quiltszone.com may occasionally request digital photos of allegedly damaged or defective product; quiltszone.com reserves the right to require this information only as needed.

No

quiltszone.com has a Lowest Price Guarantee! quiltszone.com will not be undersold! In the event that you find a lower price from another online store on a currently in-stock item, we will match it.

Simply open up a support ticket and select Product Enquiry and include the URL of the lower priced item.

To be eligible for a price match, your request must meet the following conditions:

* The online store must have the identical item priced accurately at the time you submit your request.
* Our Lowest Price Guarantee does not apply to out-of-stock or special order items.
* All price matches must be submitted prior to ordering.

We want your business and we guarantee you'll get the best price and the highest quality.

The quiltszone.com lowest price guarantee is valid on retail price of site items only, not on shipping and/or handling charges. No close-outs, misprints, special buys, special promotions, or liquidations. Not valid on Member Club pricing, or on items that have Free Shipping.

You can contact us 24/7 using our support ticket system. Go here and open a ticket.

You can contact us 24/7 also by email at: support@quiltszone.com.